Amazon has rolled out the “home entry compliance enforcement policy” which states “Sellers are required to deliver items to the customer’s porch, driveway, or garage.”
Sellers are not allowed to enter a customer’s home unless they meet one of the following requirements:
• Enrolled in the Amazon ShopLocal program
• Have Amazon help you deliver your items
Amazon has clarified that entering a customer’s home without having met one of these requirements is a policy violation that may result in a restriction of your ability to sell using Amazon’s seller-fulfilled shipping.
Schedule a meeting with your Amazon management agency to discuss further steps.