How to appointment cancellations and shipment rejections – June 18, 2019

Posted by Jimi Patel | March 22, 2021

Avoid appointment cancellations and shipment rejections by providing complete PO information!

To ensure a problem-free delivery, make sure that both you and your carrier follow the requirements for shipping less than truckload (LTL), full truckload (FTL), and full container load (FCL) to Amazon fulfillment centers.

The requirements include the following:
– Provide accurate purchase order (PO) numbers.
– Provide complete shipment details on your appointment request in Carrier CentralAppointments may be deleted without notice if this information is incomplete.
– Submit only one appointment request per shipment, and manage any delivery time changes through Carrier Central. See the Carrier Central User Manual for additional help.

If a shipment arrives at a fulfillment center and the bill of lading does not match the PO numbers from the appointment request, your shipment may be rejected.

References:

Seller requirements for LTL, FTL, and FCL deliveries(Login required)

Carrier requirements for LTL and FTL deliveries(Login required)