How to create a case and communicate with Amazon support?

There are various reasons to create a case, such as:

• Customer or non-FBA orders

• Products, listings, or inventory

• Seller Fulfilled Prime and same-day delivery

• Marketplace Web Service (Amazon MWS)

• Your account

• Fulfillment by Amazon

• Deals, coupons, and promotions

• Other issues

Follow these steps to create a case:

• Go to Help

• Click on Get support

• Select the reason for the case

• Click on Browse for your issue in the menu

• Select the issue

• Describe your problem in detail

Key points

• Always send a screenshot of the error or batch ID so Amazon associates can easily understand your issue and provide the solution. Example: Amazon support will get back to you within 24–48 hours.

• For urgent issues: Always use the “call me” option. Amazon associates will give you a call, and you can share the issue over the phone.