Amazon has launched FBA Returnless Resolutions in its UK, Germany, France, Italy and Spain stores. Once you enrol, eligible returns are settled by refunding the customer and letting them keep the item, so the product never travels back to a fulfilment centre. The option is aimed at FBA sellers in these five European stores who want to cut the cost of handling low-value returns.
According to the official Seller Central announcement posted on October 27, 2026, sellers save on costs tied to return processing, storage and removals. Enrolment is optional, and you decide which items qualify by setting a maximum item price.
What exactly is changing?
Where it is live: Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es.
Where to switch it on: In Seller Central, go to Settings, then Fulfilment by Amazon, then FBA returns evaluation & ownership settings.
Price cap you control: You set a maximum item price between €1.00 and €75.00, or £1.00 to £75.00 on Amazon.co.uk.
Scope options: Apply it to all ASINs with an optional CSV exclusion list, or only to ASINs you select.
How returns are judged: Each return is evaluated on its own. If it meets the eligibility criteria, the customer is refunded automatically and keeps the item.
Tracking: Outcomes show in FBA Returns under the Return status column.
Reimbursements: Returns resolved this way are not eligible for inventory reimbursement.
Return rate and fees: These returns still count toward your return rate, but the high return rate fee is not charged on them.
Why does this matter for sellers?
For cheap or bulky products, getting a return back often costs more than the item is worth. You pay for processing, the unit may come back unsellable, and then you pay again for storage or removal. Returnless Resolutions lets you skip that loop for items under a price you choose, which can protect margin on low-value SKUs during the busy holiday returns season.
There is a trade-off, though. You give up the chance to resell the unit and you lose any reimbursement claim on those returns. The return still lands in your return rate, so it does not hide a product quality problem. The real question is per ASIN: is the cost of handling the return higher than the value of getting the item back?
What should sellers do now?
Pull your returns data: Look at which ASINs get returned most and what happens to those units today. Items that are mostly disposed of or come back unsellable are the obvious candidates.
Set a conservative price cap: Start low, then raise the maximum item price once you see how outcomes look in the Return status column.
Use the exclusion list: Keep high-margin, easily resold or fraud-prone products out with the CSV exclusion option, or enrol only selected ASINs.
Settle open reimbursement claims first: Returnless returns are not reimbursable, so file any pending claims on affected ASINs before you switch them over.
Keep fixing return causes: These returns still count toward your return rate, so review return reasons and tighten listings where expectations and the product do not match.
eStore Factory Tip: Before you enrol, run a quick check of past returns and missed reimbursements so you know exactly what money you would be giving up. Our Amazon FBA reimbursement service can audit your account and recover what Amazon owes you, and Refunzo helps you keep tracking returns and reimbursement claims going forward.
