Streamline order management with the buyer auto-cancellation window – February 01, 2024

Posted by Jimi Patel | February 1, 2024

Amazon has introduced a fantastic new feature called the “Buyer Auto-Cancellation Window.” With the Buyer Auto-Cancellation Window, sellers can now set a specific time frame during which buyers can cancel seller-fulfilled orders without requiring manual intervention.


Here’s how it works:

  • You set a designated time frame, say, a two-hour Buyer Auto-Cancellation Window.
  • If a buyer decides to cancel their order within this set time frame, the system will automatically cancel the order for you, streamlining the process.
  • However, if a buyer requests to cancel their order after this window has ended, they’ll need to submit a cancellation request for your manual approval. Once you’ve confirmed the shipment of an order, buyers won’t have the option to cancel it.

It’s important to note that buyer-requested cancellations within this window won’t have any impact on your cancellation rate metric. This feature is designed to make your selling experience smoother and more efficient.


We believe this update can be a game-changer for your Amazon business, and our Amazon experts are here to support you in implementing and maximizing the benefits of this new feature. If you have any questions or need assistance, please don’t hesitate to reach out to us.

Published by Jimi Patel

Jimi Patel, is a Co-founder and CEO at eStore Factory, an Amazon SPN certified agency that serves as a one-stop solution for all your Amazon business needs. Having helped countless brands increase sales and grow their footprint on Amazon, Jimi provides the most practical and effective solutions for your business. He is highly skilled in developing and executing plans that align with your specific business goals and objectives. When not working, Jimi enjoys practicing yoga and traveling to new places. He is an avid reader and enjoys staying up-to-date on the latest trends and developments in the e-commerce industry.

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