Amazon has announced a major change to its US returns policy that directly affects how sellers handle customer returns. Starting February 8, 2026, all US sellers must use Amazon Prepaid Return Labels (APRL) for customer returns, regardless of item value.
This removes the long-standing high-value item exemption and standardizes the return experience for buyers. While the update is positioned as a buyer experience improvement, it has clear cost, risk, and process implications for sellers.
What exactly is changing?
Until now, sellers could handle high-value returns manually or outside APRL in many cases. That option is going away. From February 8 onward:
Prepaid return labels will be automatically issued by Amazon
Labels will be generated through Buy Shipping Services
Buyers will no longer need to contact sellers to request return labels
The refund processing timeline will be shortened
What stays exempt?
This is not a blanket rule for every product type. Existing category-based exemptions still apply, including:Handmade items
Certified pre-owned watches
Non-physical items
Dangerous goods
Extra-large or heavy items
Products that are technically ineligible for prepaid labels
If your products already fall under these exemptions, this update will not change your workflow.
What changes for sellers?
This update reduces friction for buyers, but shifts more responsibility and upfront cost to sellers.
Faster refunds, less control: Refund timelines drop from 14 days to 7 days. Sellers have less time to inspect returns before refunds are issued. Buyer-seller messaging during returns is now removed.
Higher exposure on high-value items: Expensive items now follow the same return flow as low-ticket products. Risk of misuse, damage, or item swapping increases. Sellers need stronger post-return inspection processes.
Lower operational workload: No more manual label approvals, with fewer customer service tickets related to returns. Sellers experience less back-and-forth with buyers.
What about seller protection?
Amazon acknowledges concerns around high-value returns. If a refund is issued and you believe the issue was not your fault, you can file an Amazon reimbursement claim under the SAFE-T (Seller Assurance for E-Commerce Transactions) program. That said:SAFE-T claims are reactive, not preventive
Documentation quality will matter more than ever
Delays in filing or weak evidence can lead to denied claims
How does this impact seller strategy?
This update signals a clear shift in Amazon’s priorities. Amazon is optimizing for faster refunds, fewer buyer complaints, and less friction in the return journey. Sellers need to adapt operationally.High-value SKUs need tighter controls: Focus on stronger packaging and tamper evidence. Give clear serial numbers or identifiers where possible. Detailed product condition documentation before shipping.
Return cost forecasting becomes critical: For sellers, prepaid labels are no longer optional. Margins on high-value items need to absorb return shipping costs. Frequent return SKUs should be reviewed for pricing or eligibility.
Claims readiness matters: Train your teams to document return issues properly and file SAFE-T claims quickly and accurately. You can also track return reasons and patterns by ASIN.
This update clearly shows Amazon’s shift toward standardized, buyer-first returns, even for high-value products. For sellers, this means less control, faster refunds, and higher responsibility for return accuracy.If you want help reviewing high-value SKUs, calculating true return costs, strengthening return documentation, or preparing SAFE-T claim readiness, our Amazon selling consultants can help you adapt before margins are impacted, not after losses start showing.
