Amazon, in its recent Amazon Seller Newsletter, announced the launch of the Returns Performance dashboard, which helps sellers monitor their returns performance and proactively address returns related issues.
The dashboard includes a section for each of the three returns performance metrics:
• Approved return requests in less than 24 hours
• Total return requests that are declined
• Return-related buyer contact rate
Within each section of the tool, there is information about the metric definition, current overall metric performance, overall target metric threshold, explanation of how the metric is calculated, and links to other Amazon pages.
The holiday season is upon us and the return ratio post-holiday season are sky-high. The Returns Performance dashboard will come in handy to effectively manage returns. Managing returns and refunds are a headache which is why many sellers choose to outsource it to Amazon seller account managers who can handle the nitty-gritty of your Amazon account on your behalf. If you find yourself too busy to look after tasks like inventory management, PPC or day-to-day management, contact our Amazon consultants.