New Returns Performance dashboard – September 28, 2021

Posted by Jimi Patel | September 30, 2021

Amazon, in its recent Amazon Seller Newsletter, announced the launch of the Returns Performance dashboard, which helps sellers monitor their returns performance and proactively address returns related issues.

The dashboard includes a section for each of the three returns performance metrics:
• Approved return requests in less than 24 hours
• Total return requests that are declined
• Return-related buyer contact rate

Within each section of the tool, there is information about the metric definition, current overall metric performance, overall target metric threshold, explanation of how the metric is calculated, and links to other Amazon pages.

The holiday season is upon us and the return ratio post-holiday season are sky-high. The Returns Performance dashboard will come in handy to effectively manage returns. Managing returns and refunds are a headache which is why many sellers choose to outsource it to Amazon seller account managers who can handle the nitty-gritty of your Amazon account on your behalf. If you find yourself too busy to look after tasks like inventory management, PPC or day-to-day management, contact our Amazon consultants.

Published by Jimi Patel

Jimi Patel, is a Co-founder and CEO at eStore Factory, an Amazon SPN certified agency that serves as a one-stop solution for all your Amazon business needs. Having helped countless brands increase sales and grow their footprint on Amazon, Jimi provides the most practical and effective solutions for your business. He is highly skilled in developing and executing plans that align with your specific business goals and objectives. When not working, Jimi enjoys practicing yoga and traveling to new places. He is an avid reader and enjoys staying up-to-date on the latest trends and developments in the e-commerce industry.

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