If you’re taking time off soon, adjust your Seller Central settings to avoid receiving orders while you’re away. You can change your listing status to Inactive, just be sure to check for pending orders since they won’t be cancelled automatically. It’s important, even if your listings are set to inactive, to process return requests and respond to messages from customers within 24 hours.
Listing status for vacations, holidays, and other absences
If you can’t fulfill orders for any reason (family emergency, inclement weather, going on holiday or vacation, etc.), you can change your Listings Status to Inactive. This will remove your self-fulfilled listings from Amazon product detail pages and search results within one hour. When you are ready to sell again, you can change the status of your listings back to Active.
Before changing the status of your listings, check for any pending orders, since these will not automatically be canceled. You might want to set your listing status to Inactive prior to the date you will be away, since pending orders may take time to resolve.
- In Seller Central, hover over Settings in the top-right corner of the screen, and then click Account Info from the drop-down menu.
- On the Seller Account Information page, in the Listings Status section, click Going on vacation?
- On the Vacation Settings page, you can change your settings for one or multiple marketplaces, as detailed in the following table: Do you sell in one marketplace or multiple marketplaces? Your available options you only sell in one marketplace.
Note: This page provides instructions on how to change the status of your self-fulfilled listings in the event that you can’t fulfill orders. If you are trying to troubleshoot an issue with a listing not related to vacation settings, see the following Help pages instead: