Yes, the most curious thing was to contact buyers who left a negative review to your product and the result used to get almost unsuccessful. A negative product reviews can reduce customer trust, lower down the sales and ruin your Amazon business. But now you can, how?
Amazon is trying to be little bit easy for sellers and provided a feature to contact buyer who give you a negative review. The sellers who are brand registered have now facility to contact bad experienced client to convert into a good experience and positive review by fixing their issue. But you can contact the buyer only when you are the seller for that order.
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