Amazon FBA Reimbursement: 2023 Guide for Sellers

Posted by Jimi Patel | November 28, 2023

As an Amazon FBA seller, you rely on Amazon’s efficient fulfillment centers to store and ship your products, but occasionally, issues arise, leading to lost or damaged inventory. In such situations, it’s crucial to understand how to get reimbursed for these losses. This comprehensive guide will walk you through the ins and outs of Amazon FBA reimbursements, helping you recoup the money owed to you.

The importance of Amazon FBA refund reimbursement for sellers

Amazon FBA refund reimbursement

One of the primary reasons why FBA seller reimbursements are essential is the financial impact they have on a seller’s bottom line. When inventory is lost or damaged while under Amazon’s care, it directly affects a seller’s investment. Sellers have capital tied up in their products, and any losses can lead to financial strain and reduced profitability.

Moreover, the impact of lost or damaged inventory extends beyond immediate financial losses. It also affects a seller’s sales performance and ranking on Amazon’s platform. Amazon’s search algorithm takes into account various factors, including product availability and customer satisfaction. When inventory is lost or damaged, it often results in products becoming unavailable for purchase, which can lead to lower sales and a decline in product ranking.

In addition to the financial implications, Amazon seller reconciliation is crucial for maintaining a seller’s reputation and credibility. Customer satisfaction is paramount on Amazon, and delayed or canceled orders due to inventory issues can result in negative reviews and feedback. Negative reviews can further harm a seller’s ranking and deter potential customers from making purchases.

Why lost or damaged inventory affects your sales and ranking

Amazon FBA refund reimbursement

Lost or damaged inventory within Amazon’s Fulfillment by Amazon (FBA) program can have far-reaching consequences that significantly impact a seller’s sales performance and overall ranking on the platform. Understanding why these issues affect sales and ranking is crucial for Amazon sellers seeking to maintain a competitive edge.

#1: Product availability

When inventory is lost or damaged, affected products become unavailable for purchase. This directly impacts a seller’s ability to fulfill customer orders promptly. With fewer products in stock, sellers miss out on potential sales opportunities, leading to reduced revenue.

#2: Customer satisfaction

Amazon places a premium on customer satisfaction. Delayed or canceled orders due to lost or damaged inventory can result in dissatisfied customers. Unhappy customers may leave negative reviews and ratings, damaging a seller’s reputation and credibility.

#3: Algorithmic impact

Amazon’s search algorithm considers factors like product availability and customer satisfaction when ranking products in search results. Inventory issues disrupt the smooth flow of sales, leading to lower rankings. A lower ranking means reduced visibility and a decreased likelihood of attracting new customers.

#4: Financial loss

Beyond the impact on sales and ranking, lost or damaged inventory represents a direct financial loss for sellers. Capital invested in inventory is tied up without generating revenue, affecting a seller’s cash flow and profitability.

Understanding Amazon FBA reimbursements

Amazon FBA reimbursements are a critical aspect of the Fulfillment by Amazon (FBA) program, designed to support sellers in managing their inventory and ensuring a seamless shopping experience for customers. In this article, we will delve into the concept of FBA reimbursements, exploring what they are, why they are necessary, and the role they play in the FBA program’s inventory management.

When and why Amazon reimburses sellers

Amazon reimburses sellers when specific conditions are met, indicating that the loss or damage of inventory occurred while it was stored or handled by Amazon’s fulfillment network. The key scenarios that trigger Amazon reimbursements include:

#1: Lost inventory

When a seller’s inventory goes missing while under Amazon’s care, the seller is eligible for reimbursement. This can happen during various stages, including transit to fulfillment centers, storage within the centers, or even during the return process.

#2: Damaged inventory

Inventory that is damaged while in Amazon’s possession is also subject to reimbursement. Damage can occur during order fulfillment, during customer returns, or while the items are stored within the fulfillment center.

#3: Inventory errors

Amazon may make errors in managing a seller’s inventory, leading to discrepancies between the seller’s records and the actual inventory status within the fulfillment center. In such cases, sellers are entitled to reimbursement for any discrepancies.

How to file an Amazon reimbursement claim

Filing an Amazon reimbursement claim is a crucial step for sellers who have experienced losses or damages to their inventory while using Amazon’s Fulfillment by Amazon (FBA) program. We’ll walk you through the process of submitting a ‘shipment to Amazon’ claim, explaining how to gather the necessary documentation and emphasizing the importance of reviewing reports before filing claims.

Step 1: Identify the issue

Before filing a reimbursement claim, ask your refunds manager to carefully review your inventory records and identify any discrepancies. Ensure that you have clear evidence that inventory was lost or damaged during transit to Amazon’s fulfillment centers.

Step 2: Check for reimbursement

It’s essential to cross-check whether Amazon has already issued a reimbursement for the lost or damaged items. You can do this by reviewing your Reimbursements report in Seller Central.

Step 3: Locate the shipment

In Seller Central, navigate to the ‘Inventory’ tab and click on ‘Shipments.’ This will take you to your shipping queue, where you can find information about your past shipments.

Step 4: Review the units expected

In your shipping queue, look for the column titled ‘Units Expected (units located).’ If you notice a difference between the number of units you sent and the number received by Amazon, it may indicate a problem with that particular shipment.

Step 5: Access the shipment contents

Click on the shipment with discrepancies to access its details. Under the ‘Contents’ tab, you’ll find detailed information about any discrepancies between your shipping plan and what the fulfillment center received.

Step 6: Initiate research

In some cases, Amazon will allow you to initiate a research process to locate the missing units. Choose the appropriate action, such as “research missing units,” to see if Amazon can locate them. If Amazon cannot find the missing units, they will proceed with reimbursement.

Step 7: Provide documentation

To open a claim for damaged units, you may need to contact Seller Support and provide documentation, such as photographs or a detailed description of the damage. Be prepared to supply any evidence requested by Amazon to support your claim.

Step 8: Claim submission

Follow the specific instructions provided by Amazon for submitting your ‘shipment to Amazon’ claim. This may include filling out forms, attaching documentation, and explaining the nature of the claim.

Step 9: Review the claim

After submitting the claim, Amazon will review the provided information and documentation. This process may take some time as Amazon evaluates the validity of the claim.

Step 10: Reimbursement or replacement

If Amazon determines that your claim is valid, they will either replace the lost or damaged items with new ones of the same FNSKU or reimburse you for the corresponding value.

Methods to claim Amazon reimbursements

Amazon reimbursements

Recovering lost or damaged inventory costs is essential for Amazon FBA sellers. There are different methods to claim Amazon reimbursements, each with its pros and cons. In this guide, we’ll explore three primary methods: doing it yourself, using Amazon FBA reimbursement tools, and hiring a virtual assistant. We’ll discuss the key considerations, costs, benefits, and how to ensure efficient reimbursement handling.

1. Doing it yourself


  • Cost-effective as it doesn’t involve Amazon FBA reimbursement service fees.
  • You retain full control over the reimbursement process.
  • Suitable for sellers comfortable with data analysis and Seller Central.


  • Time-consuming and requires expertise in understanding Amazon’s reports.
  • Possibility of errors or overlooking valid claims.
  • May not be the best option if you have a large inventory.

Key considerations

  • Ensure you have the necessary skills to interpret Amazon’s reports.
  • Create templates for different types of claims to streamline the process.
  • Monitor your Seller Central account regularly for errors and discrepancies.

2. Amazon FBA reimbursement tools

Things to note:

  • Costs vary based on the tool, usually commission-based or upfront fees.
  • Benefits include automated data analysis, claim submission, and time savings.
  • Tools may vary in functionality, so choose one that aligns with your needs and budget.

3. Hiring a virtual assistant
You can outsource repetitive tasks related to reimbursement claims. Decide on the level of control you want to maintain over your Amazon Seller Central account.

Things to keep in mind:

  • Communicate your expectations to the virtual assistant.
  • Regularly review their work and provide feedback to ensure accuracy.
  • Verify that they are adhering to Amazon’s policies and guidelines.

Each method has its advantages and disadvantages, so the choice depends on your comfort level, expertise, and resources. Regardless of the method you choose, monitoring your Amazon inventory and pursuing reimbursements diligently is crucial to maximizing your profitability as an FBA seller.

Wrapping it up

Maximizing your Amazon FBA reimbursements is a strategic move that safeguards your profitability and ensures you are not leaving money on the table. By understanding the intricacies of Amazon’s reimbursement policies and actively monitoring your inventory, you can identify instances where Amazon owes you money. Whether it’s lost inventory, damaged items, customer return issues, order quantity discrepancies, or FBA fee errors, being vigilant pays off.

In the end, what matters most is that you take action. The funds you recover from successful reimbursement claims can significantly contribute to your business’s financial health. By proactively managing your inventory and claiming what is rightfully yours, you can protect your bottom line and thrive in the competitive landscape of Amazon FBA.

How can eStore Factory help?

eStore Factory offers comprehensive assistance to Amazon sellers in navigating the complexities of FBA reimbursements. Our Amazon expert team provides guidance, efficient claim submission, and tailored solutions to help sellers maximize their reimbursements and protect their profitability. Partnering with us ensures proactive inventory management and peace of mind for your Amazon business.

Published by Jimi Patel

Jimi Patel, is a Co-founder and CEO at eStore Factory, an Amazon SPN certified agency that serves as a one-stop solution for all your Amazon business needs. Having helped countless brands increase sales and grow their footprint on Amazon, Jimi provides the most practical and effective solutions for your business. He is highly skilled in developing and executing plans that align with your specific business goals and objectives. When not working, Jimi enjoys practicing yoga and traveling to new places. He is an avid reader and enjoys staying up-to-date on the latest trends and developments in the e-commerce industry.

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